Terms & Conditions
Following is the terms and conditions that apply to all purchases made through DAME both directly and indirectly, as of 13/12/2024.
1. Ordering
1.1 All orders are final at point of purchase
Once you have handed money over then your order is finalized, after which you cannot change any options you have selected.
1.2 Final address is provided at point of purchase
When ordering your address is correct and cannot be changed without a valid reason and advance warning.
2. Shipping
2.1 DAME is not responsible for lost or damaged packages
All liability in the secure and safe transit of the items we are shipping to you is down to the courier company handling your parcel.
2.2a DAME will assist in any insurance claims for lost or damaged parcels
As long as you have opted for insurance when selecting your shipping option, DAME will assist to the best of our ability with any claims with the courier company.
2.2b Claims must be submitted by the customer in the event of a damaged or lost package
Claims for damaged packages much be submitted with the Courier Company within 14 days from receiving the package, lost packages can be claimed up to 60 days from the estimated delivery available via the packages tracking information.
2.2c Customers must keep hold of all packaging if the package arrives damaged
Damaged packaging needs to be kept in order to serve as evidence for making a claim, as the Courier Company may wish to inspect it.
2.2d A package must be received directly by the customer for a claim to be valid
If the package was signed for online, to be left at the customer’s door, the Courier Company may refuse to pay for the package if it is lost or damaged.
2.3 DAME is not liable to assist if insurance was not taken out
If you have opted for shipping without insurance then DAME is not to be held responsible for assisting in claiming for any lost or damaged parcels.
2.4 Additional Shipping charges incurred due to incorrect information provided by customers
Any additional shipping fees that result from incorrect information supplied to DAME by customers are to be paid in full by customers.
3. Returns
3.1 Returns are submitted through the returns form
All returns are submitted through the returns form found here.
3.2 Returns will be assessed by DAME
All returns will be processed by DAME to ensure that the claim is valid.
3.3 Return claims for bespoke items may be denied
All claims for bespoke items will be heavily assessed and may be denied on the grounds of the item being too bespoke to be resold.
3.4 You have 14 days to submit a return
Upon receiving your order from the courier company, you have a maximum of 14 days to submit a return request provided that the contents of your order have been neither used nor damage since you received them.
4. Custom Projects
4.1 All enquiries into custom projects will be handled on a case-by-case basis
Accepting or refusing requests for custom projects is left entirely at the discretion of DAME and its members, based on the work requested and our availability at the time.
4.2a The scope and details of the project must be agreed upon before a quote is provided
A final agreement on the desired end product must be reached between all parties involved before a quote can be provided for the cost of the project.
4.2b The details of the project cannot be altered once work has begun
DAME reserves the right to deny any requests to change details of a project once design and/or production work has begun.
4.3 Projects must be fully paid for before production can begin
Unless stated otherwise, DAME will not begin any design or production work until full payment and shipping fees have been received.
4.4a Alterations to Payment Terms
DAME reserves the right to create specific payment terms for customers, in some circumstances these may change from from the standard.
4.4b Payment Period
Payment instalments should not exceed the time period of 6 months from first payment.
4.5a Cancellation/termination of service
If, for any reason, a customer should seek to cancel/terminate the commission prior to completion of the product then the customer is to compensate DAME for all costs and charges incurred for work already undertaken and will also be liable for any third party costs incurred by DAME.
4.5b Cancellation/termination cool down period
After cancellation/termination we have period of 6 months where the customer cannot reinstate or start a new commission project with DAME.
4.6a Right to refuse service/s
DAME or any individual at DAME has the right to refuse services to any individual or group at any time.
4.6b Right to cancel service/s
DAME reserves the right to cancel a commission at any time.
Terms Explained
| DAME | This means the entire DAME (Dollers and Anime Mask Emporium) group who represent and run DAME. |
| You/Customer | This is you as both a service user and customer. |
| Courier Company | The company appointed by DAME to handle delivery of your items to you. |
| Bespoke | A custom made item that is unique to you and your order in some way. |
Change Log
- 29th November 2017 - Initial version
- 15th September 2020 - Added 3.4, 4.x and improved wording on 2.1, 2.3 and 3.3
- 13th December 2024 - Restructured and added additional points to sections 2 and 4