Terms & Conditions

Following is the terms and conditions that apply to all purchases made through DAME both directly and indirectly.


1. Ordering

1.1 All orders are final at point of purchase

Once you have handed money over then your order is finalized, after which you cannot change any options you have selected.

1.2 Final address is provided at point of purchase

When ordering your address is correct and cannot be changed without a valid reason and advance warning.

2. Shipping

2.1 DAME is not responsible for lost or damaged packages

All liability in the secure and safe transit of the items we are shipping to you are down to the courier company handling your parcel.

2.2 DAME will assist in any insurance claims for lost or damaged parcels

As long as you have opted for insurance when selecting your shipping option, DAME will assist to the best of our ability with any claims with the courier company.

2.3 DAME is not liable to assist if insurance was not taken out

If you have opted for shipping without insurance then DAME is not to be held responsible for the assistance is claiming for any lost or damaged parcels.

3. Returns

3.1 Returns are submitted through the returns form

All returns are submitted through the returns form found here.

3.2 Returns will be assessed by DAME

All returns will be processed by DAME to ensure that the claim is valid.

3.3 Return claims for bespoke made items may be denied

All claims for bespoke items will be heavily assessed and may be denied on the grounds of the item being to bespoke to fully assess.


Terms Explained

DAMEThis means the entire DAME (Dollers and Anime Mask Emporium) group who represent and run DAME.
YouThis is you as both a service user and customer.
Courier Company
The company appointed by DAME to handle delivery of your items to you.
BespokeA custom made item that is unique to you and your order in some way.


Change Log

  • 29th November 2017 - Initial version