We’ll be taking time off over the next few months, dates are as follows:

  • Tuesday 28th Nov - Tuesday 5th Dec
  • Friday 22nd Dec - Friday 5th Jan

Orders will remain open, but we won’t be progressing new and ongoing orders or monitoring emails and social media during these periods.

Delivery Information

How We Calculate Shipping

We have created different groups of products that we will ship together as 1 parcel, mostly due to different geographic locations that DAME operates from, when you order products from the same shipping group then they will share postage and save you money. To help you to know what products are in the same group we list the products on the 'shipping' tab on each product page.

When ordered the system will try to assign these products to parcels and then depending on where you are it will get the price for that area. Some groups may have multiple parcel sizes configured meaning instead of creating a new parcel it might instead make a larger parcel saving you money.

All items for a single parcel must be ready before we will ship it to you, but in the process you will get as few parcels as possible from us to save as much as possible. You also get to pick if you would like to insure your packages for transit, if so then the insurance fee is calculated per parcel that the system has built up, so this is the amount we will have to pay when taking out insurance on your behalf.

The Different Stages

We have broken up process into 3 defined stages to which we can define times for each stage, they are:

  1. Process/Production
  2. Packaging
  3. Delivery

1. Processing/Production Time

This is the time taken to process your order and will greatly vary depending on what you have ordered from no time at all to over a month. We try to give an estimate for each item on its product page, however times may vary depending on our current workload.

2. Packing Time

This is the time taken for us to get your order ready for delivery and booked in with the courier.

Please allow up to 5 working days for this. Typically for items with a longer production time we should be able to package them quicker.

3. Delivery Time

All deliveries are made through UPS, which through many experiences provide the best service at the best value.

All deliveries will come from the UK and should take between 1 - 5 working days.

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

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